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Worldwide Shipping CycleCare ships to customers worldwide. We are committed to delivering your order safely and efficiently, no matter where you are. Delivery times vary based on your location, local carrier operations, and customs processing in your country.

Order Processing All orders are processed within 2–4 business days from the time of purchase. During peak periods or high-demand seasons, processing may take slightly longer. We begin fulfillment shortly after an order is placed, which means changes or cancellations may not always be possible once an order enters processing — including subscription renewals generated automatically under your selected delivery schedule. If you need to make a change, please contact our support team as soon as possible and we will do everything we can to assist before your order ships.

Estimated Delivery Timeframes Transit times vary based on destination country, customs workload, and carrier capacity. The following estimates reflect typical delivery windows under normal conditions:

• United States / Canada: 4-5 business days
• Australia / New Zealand / Europe: 5-7 business days
• Rest of World: 7-12 business days
• Remote or rural regions: up to 15 business days

Please note these are estimates, not guarantees. Actual delivery times may vary depending on local carrier performance, seasonal demand, and other factors outside our control.

Order Tracking Once your order has shipped, you will receive a confirmation email containing your tracking number. Please allow 1–3 business days for tracking information to update in the carrier's system. If you are unable to locate your tracking email, we recommend checking your spam or junk folder before reaching out to our support team.

Customs, Duties & Import Fees CycleCare ships internationally and some orders may be subject to import duties, taxes, or customs fees imposed by your country's government. These charges are the sole responsibility of the customer and are not included in your order total or shipping fees. We recommend checking your local customs regulations before placing an order if you have concerns about additional fees.

Delayed Deliveries Occasionally, shipments may experience delays due to customs inspections, high carrier volume, weather disruptions, or regional transit issues. If your order is still within the estimated delivery window, we kindly ask that you allow additional time before reaching out. We appreciate your patience and understanding.

Damaged or Lost Shipments We take great care in packaging every order. However, if your order arrives damaged or fails to arrive after the maximum estimated delivery window has passed, please contact our support team immediately with your order number and photos (if applicable). We will work with you to resolve the issue as quickly as possible.

Contact & Support For any shipping-related questions or concerns, please reach out to our team at hellocyclecare@gmail.com. We aim to respond to all inquiries within 24 hours.