Politica de rambursare

30-Day Return Policy We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. We want you to love your CycleCare purchase — if something isn't right, we're here to make it right.

Eligibility To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

How to Start a Return To initiate a return, please contact our support team at hellocyclecare@gmail.com. If your return is accepted, we will send you a prepaid return shipping label along with detailed instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages & Issues Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or incorrect. We will evaluate the issue promptly and work to resolve it as quickly as possible. In cases of damaged or incorrect items, a full refund or replacement will be offered at no additional cost to you.

Exceptions & Non-Returnable Items Certain items are not eligible for return, including perishable goods, custom or personalized products, and personal care items. We also cannot accept returns on hazardous materials, flammable liquids, or gases. Unfortunately, sale items and gift cards are also final sale and non-refundable. If you have questions about a specific item, please reach out before purchasing.

Exchanges The fastest way to get the item you want is to return your original item and, once the return is accepted, place a new order separately. We do not offer direct exchanges at this time.

European Union — 14-Day Cooling Off Period If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. The item must be in its original condition — unworn, unused, with tags, and in original packaging — along with proof of purchase.

Refunds Once we receive and inspect your returned item, we will notify you via email of the approval status of your refund. If approved, your refund will be automatically processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund to your account.

Refunds are issued for the original purchase price of the item. Original shipping fees are non-refundable unless the return is due to our error (e.g. wrong or defective item).

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at hellocyclecare@gmail.com and we will investigate promptly.

Contact & Support For any return or refund questions, reach out to us at hellocyclecare@gmail.com. We aim to respond within 24 hours.